After placing the order, the buyer will receive an email confirmation informing them that their order was received and is being processed.
The buyer is held responsible for the data provided while placing the order. The provider is not responsible for any delivery issues that may arise due to an inaccurate delivery address.
 
Complaints and disputes
We comply with the applicable legislation on consumer protection and strive to fulfil our customers’ expectations to the best of our abilities.
However, should you have any complaints, please, address them to info@ferdinand.si. We will try to solve any complaints (and disputes) amicably and by following a confidential complaint processing procedure.
Thank you for your confidence, we are determined to provide you with the best services.
 
Right to withdraw from the contract
The buyer has the right to, without giving any reason, withdraw from the contract within 14 days after receiving the goods and can do so by submitting their withdrawal request to the provider (info@ferdinand.si). In case of withdrawal from the contract, the only costs borne by the buyer are the costs of returning the goods. The goods must be returned to the provider within 14 days following the request for withdrawal from the contract (purchase).
The goods must be returned undamaged and unchanged in quantity and form, unless the buyer is returning damaged or spoiled goods. Refund for the returned goods will be made as soon as possible and no later than within 30 days after receiving the request for withdrawal from the contract. The money will be refunded to the same bank account provided by the buyer in their request for withdrawal from the contract.
Return of received goods within the withdrawal deadline is considered as withdrawal from the contract.
The goods are to be returned to the provider’s address Vinska klet Ferdinand, Matjaž Četrtič, Gonjače 1s, 5211 Kojsko Slovenia.
 
Safety
The provider uses adequate technical and organisational means for protection of transfer and storage of personal data and payments.
Placing orders and issuing payments on the Ferdinand online store is completely safe.
The online store accepts payment PayPal and payment in advance via bank account . Vinska klet Ferdinand does not store any personal and payment data on its server.
The provider (Ferdinand Winery) has concluded a contract with the provider of online payments for the purposes of implementing online payment services.
All transactions performed in the online store are protected with Secure Sockets Layer (SSL) protocol, which is controlled by the service provider.
The buyer undertakes that the provided data is accurate and authentic and is responsible for any damage incurred due to inaccurate or false data.
 
Protection of personal data
The provider undertakes to permanently protect all personal data. Furthermore, the provider agrees to only use the data for the purposes of managing accounts, offers, and other relevant documentation.
 
Discharge from liability
We strive to ensure that the data published on our websites is up to date and accurate. However, product characteristics, delivery periods, and prices can sometimes change so suddenly that we are unable to update them in time. Should that happen, we shall inform the buyer on the changes and allow them to withdraw from the order or exchange the ordered item.
Despite our efforts to provide accurate photographs of our items, we ask the buyer to consider the nature of all provided photographs as purely illustrative. The photographs do not strictly represent the product’s characteristics.
We reserve the right to change these terms and conditions at any time and in any way, without giving any reason or prior notice.
 
Newsletter subscription
By subscribing to our newsletter, you allow the provider to use or process your data for the purposes of sending you email messages related to the provider’s operation (promotions, new products, advertisements, news, event, etc.).
The subscription to the newsletter can be cancelled at any time with a written request. To cancel the subscription, please respond to the newsletter and insert the word ODJAVA in the subject of your email. You may also cancel the subscription by writing an email to: info@ferdinand.si
Subscription to our newsletter allows you to receive information on new products, promotions, events, etc.
 
Warnings
It is prohibited to sell alcohol to minors. The buyer must be of age when placing the order. Should that not be the case, the provider will withdraw from the contract immediately.
Ministry of Health warning: Excessive alcohol consumption is harmful to your health
Kojsko, 15th December, 2020